PRIVACY POLICY
Effective date: August 25, 2026
1. Introduction This Privacy Policy explains how Positive Neutral s.r.o., operating the website semi.services ("we", "us", or "our"), collects, uses, stores, and protects your personal data in accordance with the GDPR and applicable Czech data protection legislation.
2. Data We Collect
- Identity & Contact Data: full name, email address, postal address, phone number
- Payment Data: payment card details, billing address, transaction history (card data is processed by payment providers, not stored on our servers)
- Transaction Data: order history, delivery information, related correspondence
- Technical & Usage Data: IP address, browser type, device type, pages visited
- Cookie Data: as described in Section 6
- Communications Data: messages and feedback you send us
We do not knowingly collect data from children under 16.
3. How We Use Your Data
- Order processing and fulfilment
- Account management and authentication
- Customer support and dispute resolution
- Service delivery
- Marketing communications (where consent given)
- Website improvement and analytics
- Legal compliance (tax, accounting)
- Fraud prevention
4. Legal Basis for Processing (GDPR)
- Article 6(1)(b) — Performance of a contract: order processing, account management, service delivery
- Article 6(1)(a) — Consent: marketing emails, non-essential cookies
- Article 6(1)(f) — Legitimate interests: fraud prevention, website security, service improvement
- Article 6(1)(c) — Legal obligation: tax reporting, accounting requirements
5. Data Sharing We do not sell, rent, or trade your data. We share it only with:
- Payment processors (for transaction processing)
- Hosting and infrastructure providers
- Delivery and logistics partners (name and address only)
- Analytics providers (anonymised/pseudonymised data)
- Legal and regulatory authorities (where required by law)
All third-party processors are bound by data processing agreements.
6. Cookies
- Essential cookies: required for site function, no consent needed
- Analytics cookies: collect anonymised usage data, consent required
- Marketing cookies: personalised ads and campaign measurement, explicit consent required
To manage cookies, use your browser settings or the Google Analytics Opt-out Add-on.
7. Data Retention
- Account data: duration of account + up to 3 years after closure
- Transaction and payment records: 10 years (Czech accounting law)
- Marketing data: until consent withdrawn
- Customer support communications: up to 3 years from last contact
- Technical logs: up to 12 months
8. Your Rights (GDPR)
- Right of access (Article 15)
- Right to rectification (Article 16)
- Right to erasure (Article 17)
- Right to restriction of processing (Article 18)
- Right to data portability (Article 20)
- Right to object (Article 21)
- Right to withdraw consent at any time
- Right to lodge a complaint with the Czech supervisory authority: Office for Personal Data Protection (ÚOOÚ) — www.uoou.cz
To exercise your rights, contact us at samuelorlita@positiveneutral.com. We respond within 30 days.
9. International Transfers Data is primarily processed within the EEA. Where transfers outside the EEA occur, we use Standard Contractual Clauses (SCCs) or other GDPR-compliant safeguards.
10. Contact Positive Neutral s.r.o. Website: semi.services Email: samuelorlita@positiveneutral.com
11. Changes to This Policy We will notify registered users of material changes by email and update the effective date on this page.